Refund and Returns Policy

Refund Policy

At PakCraft Store, we strive to provide our customers with a satisfying shopping experience. If you are not entirely happy with your purchase, we offer a transparent and fair refund policy to ensure your peace of mind.

1. Eligibility for Refunds

We accept refund requests under the following circumstances:

  • Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item to initiate a refund process.

  • Wrong Product Received: In the event that you receive the wrong product, kindly notify us within 7 days of delivery.

2. Non-Eligible Refunds

We do not offer refunds for the following situations:

  • Change of Mind: If you simply change your mind or no longer want the product, we do not provide refunds. We recommend reviewing your purchase before placing an order.

3. Refund Process

To request a refund, follow these steps:

  • Contact our customer support team via 03344878692.
  • Provide detailed information about the issue, including order number, product name, and a description of the problem.
  • Our team will review your request and, if eligible, provide instructions for the return process.

4. Returns

If your refund request is approved, you will be responsible for returning the item in its original condition. We will provide you with the return address and any specific instructions.

5. Refund Timeframe

Once we receive the returned item and verify its condition, we will process your refund. The time it takes for the refund to appear in your account may vary depending on your payment method, but we aim to complete the process within 15 days.

6. Contact Information

If you have any questions or need assistance with our refund policy, please contact us at pakcraftstore@gmail.com.

Please note that this refund policy is subject to change, and the most recent version will always be available on our website.

Thank you for shopping with PakCraft Store.